About Sun Chemical
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, colour and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
Connecting a Decentralised Global IT Team with Safe Remote Desktop Software
IT at Sun Chemical combines a decentralised component with a global one, forming a powerful, worldwide network with around 80 employees, most of them working on-site in one of 60+ countries. IT needs to help on-site technicians remotely whenever complicated problems occur so they can directly access a client’s computer. When their former supplier removed the integrated remote desktop tool from the package, they had to search for an alternative.
"If a technician has a problem anywhere in the world, IT at Sun Chemical can provide support via AnyDesk, even if they’re currently out and about."
Kai Neubauer, Head of Global IT Client Services, EMEA
Full Control and Data Security with AnyDesk in an In-House Network
When evaluating different providers, AnyDesk stood out early during testing thanks to its thorough conception and clear layout. Efficiency and bandwidth also tipped the scales toward AnyDesk, but the crucial factor for Sun Chemical was data security. That’s why an in-house solution was needed. “You need to use your own network so you can really make sure that the data and IP numbers aren’t being logged anywhere. We wanted the remote maintenance servers to be placed safely in our own computer centre," said Neubauer.
AnyDesk On-Premises for Ultimate Security
With AnyDesk Enterprise, Sun Chemical has found a lean remote maintenance tool that works well even at low bandwidths and runs entirely on the company’s own in-house servers. Sun Chemical has been using AnyDesk Enterprise since 2016.
On-Premises solution ensures full control within in-house network and data security at all times
Clarity and Ease of Use
Simple use that does not require any training for the technicians
Lean and small client that works everywhere
Good performance even at low bandwidths
Facts & Figures