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AnyDesk Accelerate Partner Program Compliance Policy

Effective Date: July 1, 2026

Version: 1.0

Applicability

This Compliance Policy applies to all organizations participating in the AnyDesk Accelerate Partner Program, including but not limited to:

  • Authorized Resellers

  • Distributors

  • Managed Service Providers (MSPs)

  • System Integrators

  • Referral Partners

  • Strategic Alliance Partners

Participation in the Accelerate Partner Program is subject to compliance with this policy and any applicable partner agreements.


Purpose

The purpose of this policy is to establish operational, commercial, ethical, and program participation requirements applicable to all AnyDesk partners.

The objectives of this policy are to:

  • Promote fair and ethical business practices

  • Protect partner and customer interests

  • Ensure consistent representation of the AnyDesk brand

  • Support effective opportunity management

  • Maximize partner program value and investment

  • Maintain a high-quality partner ecosystem

Failure to comply with this policy may result in corrective actions, suspension of benefits, or removal from the Accelerate Partner Program.


Program Participation Requirements

Partners are expected to actively participate in the Accelerate Partner Program. Minimum expectations include:

  • Maintaining an active partner account

  • Keeping company and contact information current

  • Reviewing program communications

  • Participating in onboarding activities where applicable

  • Maintaining access to the Partner Portal

  • Following applicable program requirements and policies

Partners demonstrating extended inactivity may be subject to compliance review.


Partner Portal Usage

The AnyDesk Partner Portal serves as the primary platform for partner engagement, communications, training, deal registration, content access, and program administration.

Partners are expected to:

  • Maintain active portal access

  • Keep user records accurate

  • Access program communications through the portal

  • Utilize available program resources where applicable

AnyDesk reserves the right to monitor portal activity for program administration and reporting purposes.


Training and Certification Compliance

Partners are expected to maintain a reasonable level of product, sales, and program knowledge. Where certifications are required by partner tier, partners must:

  • Complete the required onboarding training

  • Complete assigned product training

  • Maintain active certifications

  • Complete recertification activities when applicable

Training requirements may vary by partner type and partner tier.


Deal Registration and Opportunity Management


Opportunity Registration

Partners seeking deal protection or opportunity recognition must submit opportunities through approved AnyDesk processes.


Data Accuracy

Partners must provide complete and accurate information, including:

  • Customer information

  • Opportunity value

  • Opportunity stage

  • Expected close date

  • Relevant partner involvement


Prohibited Activities

Partners may not:

  • Register opportunities without legitimate customer engagement

  • Intentionally submit duplicate opportunities

  • Misrepresent customer relationships

  • Circumvent established opportunity ownership processes

  • Falsify opportunity information

AnyDesk reserves the right to approve, reject, modify, or revoke opportunity registrations.


Pricing and Commercial Conduct

Partners must conduct commercial activities ethically and professionally. Partners may not:

  • Misrepresent AnyDesk pricing

  • Offer unauthorized pricing commitments

  • Create unauthorized commercial agreements on behalf of AnyDesk

  • Provide misleading commercial information to customers

Partners must follow applicable discounting, quoting, and commercial processes established by AnyDesk and authorized distributors.


Brand Usage and Marketing Compliance

Partners must accurately represent AnyDesk products, services, and brand identity. Partners must:

  • Use approved logos and brand assets

  • Follow current brand guidelines

  • Use approved product descriptions where applicable Partners may not:

  • Modify AnyDesk trademarks

  • Create misleading marketing claims

  • Publish inaccurate technical information

  • Represent themselves as employees or agents of AnyDesk

AnyDesk reserves the right to require modification or removal of non-compliant marketing materials.


Market Development Funds (MDF)

Partners receiving MDF support must comply with all MDF program requirements. MDF-funded activities may include:

  • Events

  • Trade shows

  • Webinars

  • Digital marketing campaigns

  • Demand generation programs

  • Joint marketing initiatives

Partners receiving MDF support must:

  • Submit requests through approved processes

  • Obtain required approvals before funds are used

  • Utilize funds only for approved activities

  • Submit proof of execution and performance

  • Provide supporting invoices or documentation when requested Misuse of MDF funds may result in:

  • Repayment of funds

  • MDF eligibility suspension

  • Program compliance review

  • Additional corrective actions


Data Privacy and Information Security

Partners must comply with all applicable data protection, privacy, cybersecurity, and information security laws and regulations in the jurisdictions in which they operate, including but not limited to:

  • GDPR

  • UK GDPR

  • CCPA/CPRA

  • LGPD

  • PIPEDA

  • APPI

  • PDPA, and other applicable regional or national regulations. Partners must:

  • Protect customer information

  • Limit access to confidential information

  • Implement appropriate security controls

  • Notify AnyDesk promptly of any material security incident involving shared customers or AnyDesk confidential information


Confidentiality

Partners may receive confidential information relating to:

  • Products

  • Pricing

  • Roadmaps

  • Customers

  • Business operations

Partners must maintain the confidentiality of such information in accordance with applicable contractual obligations.

Confidential information may not be disclosed to unauthorized third parties.


Partners must comply with all applicable laws and regulations. Partners may not engage in:

  • Fraudulent activity

  • Bribery or corruption

  • Anti-competitive conduct

  • Misrepresentation of products or services

  • Unlawful business practices

Partners are responsible for compliance with all local, national, and international regulations applicable to their business activities.

Partners must comply with all applicable anti-bribery and anti-corruption laws, including but not limited to:

  • U.S. Foreign Corrupt Practices Act (FCPA)

  • UK Bribery Act

  • Applicable local anti-corruption regulations

Partners may not offer, solicit, authorize, or accept improper payments, gifts, favors, or other benefits intended to influence business decisions


Export Controls and Sanctions Compliance

Partners must comply with all applicable export control, trade compliance, sanctions, embargo, and restricted-party regulations.

Partners may not:

  • Sell, distribute, or provide AnyDesk products or services to prohibited individuals, entities, or jurisdictions.

  • Circumvent applicable export controls or trade restrictions.

  • Participate in transactions that violate applicable sanctions regulations.

Partners are responsible for ensuring compliance with all applicable export control and sanctions laws within the jurisdictions in which they operate.


Monitoring, Auditing, and Compliance Reviews

AnyDesk reserves the right to review partner compliance with this policy. Compliance reviews may include:

  • Deal registration activity

  • MDF usage

  • Certification status

  • Portal activity

  • Marketing materials

  • Program participation records

Partners may be requested to provide supporting documentation as part of compliance reviews.


Compliance Governance

The AnyDesk Channel Organization reserves the right to interpret, administer, and enforce this policy. Compliance reviews and enforcement actions may involve representatives from:

  • Channel Sales

  • Channel Marketing

  • Business Operations

  • Legal

  • Information Security

  • Other authorized AnyDesk functions

AnyDesk reserves the right to make final determinations regarding compliance status and corrective actions.


Enforcement and Corrective Actions

Violations of this policy may result in corrective action.

Level

Violation Type

 Examples

Potential Action

Level 1

Minor Administrative or Process Violation

Missing MDF documentation, outdated partner profile, expired certification, outdated branding asset, incomplete deal registration information.

Written notification and remediation period (typically 30 days).

Level 2

Repeated Non-

Compliance or Failure to Remediate

 Repeated branding violations, repeated missing MDF documentation, repeated training non-compliance, repeated portal inactivity, failure to resolve Level 1 violation.

Formal warning and temporary restriction of selected program benefits.

Level 3

Material Program, Ethical, Security, or Legal Violation

Fraudulent activity, intentional MDF misuse, falsified deal registration, bribery or corruption, material security breach, disclosure of confidential information, repeated Level 2 violations.

Program review, suspension of benefits, suspension of partner status, or termination.

AnyDesk reserves the right to determine the appropriate corrective action based on the nature and severity of the violation.


Policy Changes

AnyDesk reserves the right to modify this policy at any time.

Material changes will be communicated through official partner communication channels.


This Compliance Policy should be read in conjunction with all applicable AnyDesk partner agreements, policies, program requirements, and supporting documentation.

Applicable documents may include, but are not limited to:

Partners are responsible for reviewing and complying with all applicable policies, agreements, and program documentation.

In the event of any conflict between this Compliance Policy and an executed contractual agreement between AnyDesk and a Partner, the executed agreement shall prevail.

Current versions of applicable policies and guidelines will be made available through the AnyDesk Partner Portal or other official AnyDesk communication channels.


Acceptance

Participation in the AnyDesk Accelerate Partner Program constitutes acknowledgement and acceptance of this Compliance Policy and any future revisions.

Partners are expected to review and comply with all current program requirements, policies, guidelines, and applicable contractual obligations.

Failure to comply with this policy may result in corrective action, suspension of program benefits, or removal from the Accelerate Partner Program, as determined by AnyDesk.