About Baden-Württemberg Cooperative State University (DHBW)
The DHBW provides education for over 34,000 students at 12 locations, together with around 9,000 partner companies. Since the employees at the Karlsruhe location also work from home and 700 lecturers teach remotely, the seven-person IT department has to take care of numerous devices at different locations.
Smooth Remote Software in the campus network
Until 2020, the IT department at DHBW Karlsruhe had direct contact with its users when performing their work. The need for Remote Access first arose during the Coronavirus crisis. To support employees working from home, a straightforward Remote Maintenance Solution was needed: easy to use for both IT staff and the end user. Also, data protection was crucial: The software must run in the company's own network in order to retain full control over the data.
"We were pleasantly surprised by the ease of use and user acceptance.”
Harald Ritzenthaler, Head of IT Service Center
Simplicity and security: A perfect match
The option of hosting AnyDesk on-premises not only convinced the IT department at DHBW Karlsruhe, it was also met with immediate acceptance among employees, because it means that all DHBW Karlsruhe data protection guidelines are adhered to. The custom client can also be perfectly adapted to the university's design.
For remote maintenance, simplicity is key. Roll out was within a day, and since then the solution has been running stably.
Ease of use for high acceptance
Thanks to AnyDesk's clear user interface, end users are not overwhelmed by complicated processes. Instead, a session request reaches them, which they must first accept. This creates trust and assurance that no unauthorized device can connect. AnyDesk's Customer Support can be reached by the DHBW Karlsruhe IT team at any time if questions arise. This allows the IT department at DHBW Karlsruhe to concentrate on the essentials: The fast Remote Support for the employees.
Ease of use
Fast implementation and clear user interface
Data security and control, thanks to compartmentalized network
AnyDesk is trustworthy thanks to high security standards
Personal customer support
Competent help with problems and questions about AnyDesk
Facts & Figures
Day of implementation