AnyDesk Incident Response 2-2-2024

Following indications of an incident on some of our systems, we conducted a security audit and found evidence of compromised production systems. We immediately activated a remediation and response plan involving cyber security experts CrowdStrike. The remediation plan has concluded successfully. The relevant authorities have been notified and we are working closely with them. This incident is not related to ransomware.

We have revoked all security-related certificates and systems have been remediated or replaced where necessary. We will be revoking the previous code signing certificate for our binaries shortly and have already started replacing it with a new one.

Our systems are designed not to store private keys, security tokens or passwords that could be exploited to connect to end user devices. As a precaution, we are revoking all passwords to our web portal, my.anydesk.com, and we recommend that users change their passwords if the same credentials are used elsewhere.

To date, we have no evidence that any end-user devices have been affected. We can confirm that the situation is under control and it is safe to use AnyDesk. Please ensure that you are using the latest version, with the new code signing certificate.

The integrity and trust in our products is of paramount importance to us and we are taking this situation very seriously.

If you have any further questions, please do not hesitate to contact us.

You can reach us by email at hotline@anydesk.com or by phone at +1 727 349 4750

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