Remote Session Requests
Boost Efficiency and Simplify Remote Support with Session Requests
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Streamline requests into dedicated support queues
Invite users to join sessions over invitation links – there's no need for them to have AnyDesk already installed. Streamline support by organising requests into dedicated team-based queues for simplified management.
Unique invitation links
Send users unique invitation links to quickly connect to them and provide support. They can download AnyDesk directly from the invitation and join the session in a few clicks without sharing their AnyDesk ID.
Flexible queue setup
Manage session requests and organise them into queues. Enjoy the flexibility to create separate queues for each department or team, and assign tickets and supporters to specific queues.
Seamless integrations
Easily integrate AnyDesk with your support and ticketing systems. Enjoy the new AnyDesk integration for Salesforce® and stay tuned for more integrations coming soon.
Benefits
User control
Support agents can only connect if users actively accept the invitation. Once connected, users have the flexibility to adjust session permissions at any time.
Scheduled sessions
Enjoy the flexibility of setting up the date and time of the sessions for a well-organised schedule. Users receive email notifications for any changes to the session timeline, ensuring they stay informed.
Streamlined management
Use the Session Requests tab on my.anydesk II to manage all requests, queues, and integrations with external support systems.
Discover more
Case Study: Data Integration Center
See how the Magdeburg Data Integration Center uses AnyDesk for Remote Collaboration.
File Manager & File Transfer
Learn how File Transfer works on different operating systems in the AnyDesk Help Center.
Explore the Help Center
Find in-depth technical details and step-by-step instructions in our Help Center articles and guides.
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