Customer Portal

Partnering for Success
with AnyDesk

Welcome to our Customer Success page where service is at the heart of everything we do. Our team of dedicated Customer Success Managers are experts in cross-industry best practises and are here to help you tackle obstacles. Whether it is facilitating the integration of AnyDesk with your business or guiding your team through the onboarding process, we remain steadfast in our dedication to supporting your success throughout the entire process.

Got a Question?

Customer Success at AnyDesk

Our Customer Success Managers help you personalise your individual AnyDesk plan. By providing exceptional service, we aim to help our customers achieve their goals while ensuring a seamless AnyDesk experience.

Understand your data and gain insights

Get professional AnyDesk training and onboarding

Profit from customised success plans tailored to your needs

Receive guidance on how to leverage AnyDesk best

Benefit from our technical expertise for more success

Learn industry best practises and trends

Understand your data and gain insights

Get professional AnyDesk training and onboarding

Profit from customised success plans tailored to your needs

Receive guidance on how to leverage AnyDesk best

Benefit from our technical expertise for more success

Learn industry best practises and trends

Customer Success at AnyDesk handshake

Purchase

Congratulations on your purchase and welcome to AnyDesk!
Your sales rep will assist you with your contract and first payment.

Purchase

Congratulations on your purchase and welcome to AnyDesk!
Your sales rep will assist you with your contract and first payment.

Young professionals purchasing AnyDesk

Onboarding

We are excited to have you onboard!
Meet your dedicated Customer Success Manager.

Onboarding

We are excited to have you onboard!
Meet your dedicated Customer Success Manager.

AnyDesk employee is onboarding customer

Adoption

Your Customer Success Manager will assist you on
your AnyDesk journey to make sure everything runs smoothly.

Adoption

Your Customer Success Manager will assist you on
your AnyDesk journey to make sure everything runs smoothly.

AnyDesk Customer Success Manager

Renewal and expansion

It is our goal to build long-term partnerships with our customers.
Your Customer Success Manager will assist you with your yearly licence renewal,
potential contract issues and contract expansions.

Renewal and expansion

It is our goal to build long-term partnerships with our customers.
Your Customer Success Manager will assist you with your yearly licence renewal,
potential contract issues and contract expansions.

AnyDesk partnering with customers

All you need to know

A Customer Success Manager is a dedicated professional who works with you to ensure that you get the most out of AnyDesk. They will help you understand how to use AnyDesk for your use case, identify opportunities for improvement, and provide customised support and guidance along the way.

You will automatically be assigned, depending on your contract and licence type. Please ask your sales representative if you qualify for individual support from a Customer Success Manager.

Your Customer Success Manager will provide individual support and guidance based on your specific needs and goals. This may include help with onboarding, product training, assistance with configuring AnyDesk, and ongoing support as needed.

If you encounter any issues, your Customer Success Manager will be your first point of contact. They will work with you to identify the root cause of the issue and provide a timely solution to get things running smoothly again.

Your Customer Success Manager will assess with you how AnyDesk can help your business succeed. We are happy to provide you with all the information your need to make informed decisions.

Your Customer Success Manager will contact you shortly after your purchase and assist you via email, phone, or video call. The booking links to individual calls are exclusive and will be sent by email directly from your dedicated Customer Success Manager.

If, for any reason, you would like to work with a different Customer Success Manager, you can simply request to be assigned to a new manager at any time.

If you want to upgrade your AnyDesk plan, please contact your Customer Success Manager or our Technical Support team. We're happy to help you find the best plan that fits your needs. You can also submit a ticket in our help section on my.anydesk.

We value your opinion and want to hear your feedback. Share thoughts and suggestions with your Customer Success Manager directly or contact our Technical Support team.

Your Customer Success Manager will work with you to establish a communication schedule that works best for you and your team. This can include regular check-ins, quarterly business reviews, or ad-hoc meetings if needed.

If your Customer Success Manager is unavailable for any reason, we will ensure that there is someone else available to support you in their absence. We have a team of experienced Customer Success Managers who can step in and provide support if needed.

Yes, your Customer Success Manager can provide support and guidance for onboarding new team members to ensure a smooth transition and help them get up to speed with AnyDesk.