Customer Portal

AnyDesk for Commercial Use

Detected as a commercial user?

Your user pattern suggests you are using AnyDesk on a professional, work-related level. The free version of AnyDesk only allows private use for non-professional scenarios. Find out what commercial use is, if purchasing a license could be an option for you, and how you should react if wrongly suspected of using AnyDesk commercially.

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Why do I receive this pop-up?

You are currently using a free version of AnyDesk and your user behavior indicates that you are using our free licenses for commercial purposes. If you have already purchased a license, please make sure to log in with your user account when using AnyDesk to avoid being wrongly categorized as a private user.

Is this the same as with other providers?

No, we do not handle this the same way as our competitors. Our intention is to restrict abusers, not our private user community. When AnyDesk is used professionally, a paid license is required. This way, we can continue offering a free version for private use and help you support family and friends without having to pay.

What can I do if I'm wrongly restricted?

If you believe you have been wrongly categorized as a commercial user, please request to get whitelisted, so we can look into your case individually. If you already have a license, please insert your license key into your AnyDesk client, so we can identify you correctly. Not sure how? Here's a step-by-step guide.

Have more questions?

The meaning of commercial use (or professional use) defines as follows: You are using AnyDesk for professional, work-related purposes. Examples are remote work and remote support scenarios. Using AnyDesk at home to access your workstation in the office also qualifies as a commercial use definition. Learn more about the differences between the
professional and private use of AnyDesk.

When used commercially, users require a paid license. We offer licenses for different needs and requirements. In this Help Center article, you will find a detailed overview of all available licenses for professional use and who we recommend them to. Learn what features are included and choose the license that matches your needs best.

Free users without a user account may experience more limitations in features. To expand your connection time and avoid timeouts as a free user, you can create a AnyDesk user account free of charge. If you want to experience the full range of features, we recommend purchasing one of our paid licenses for professional use.

Our free version includes: 3 managed devices, Mobile Device Support, File Transfer, limited TCP-Tunneling, 1 Address Book, Two-Factor Authentication, Text Chat, Whiteboard, Session Invitation, and access to our Help Center. Compare the complete feature portfolio here.

Additional features increase your productivity and help you create new opportunities.

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More options, more benefits!

Could purchasing a professional license be an alternative for you?
Enjoy more features ad benefit from a broader field of application.

  • Higher number of managed devices
  • Additional access and control features
  • More administration and customization options
  • Extra security layers and privacy settings
  • Better support options

More options, more benefits!

Could purchasing a professional license be an alternative for you?
Enjoy more features ad benefit from a broader field of application.

  • Higher number of managed devices
  • Additional access and control features
  • More administration and customization options
  • Extra security layers and privacy settings
  • Better support options
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Commercial vs. Private Use

Confused about the differences and what category you fall into? We explain what defines the private and professional use of AnyDesk.

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Get Whitelisted

You are using AnyDesk privately but have been wrongly suspected of using our software commercially? Get whitelisted.

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Benefits of a paid license

Unsure whether to purchase a license or not? Discover why a paid license could be a great alternative!

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