Boost Your Remote Support Experience With Powerful New Features
Connecting customers with support is now just one click away. AnyDesk Version 9 introduces a streamlined path to remote support and powerful tools to manage customer requests efficiently.
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Available for
with Ultimate Cloud licence
Experience the AnyDesk support module with your Ultimate Cloud licence
AnyDesk Assist
Support can be requested straight from the AnyDesk client. Click on "Request Session", describe your issue and wait for your company's support team to connect with you.
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Screen Recording
Improve productivity by recording the local screen to create dynamic demos and tutorials. Use the AnyDesk file manager to share your video recordings.
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Session Request overview
- Easily view all customer requests in one place.
- Schedule remote sessions in a few clicks.
- Add support notes and track request status.
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Session Queues
- Create multiple queues on my.anydesk II.
- Assign requests to specific queues and agents.
- Keep customer enquiries organised in separate queues.
Streamlined management
Use the Session Requests tab on my.anydesk II to manage all session requests and keep track of your support activity.
Optimise support
Customise features to meet the specific needs of your help desk and support teams. Improve efficiency and deliver faster, more effective support.
Features to enhance support and streamline case management
Support features
- Add a session request to the customer enquiry.
- Start the connection straight from the request.
- Use AnyDesk to troubleshoot remotely.
Straightforward journey
Your users don’t need to have AnyDesk already installed on their device. They just need to click the link invitation, download AnyDesk, and join your session.
Email service
Send automated emails to users with a unique invitation link, their session details, and calendar updates for their session.
MSP friendly
Set up a dedicated queue for each of your customer organisations, and maintain a perfect record of customer requests and remote sessions.
Before we started using AnyDesk, User Support was a very time-consuming task, a process we wanted to speed up and simplify using Remote Software.
Mario Dionies, IT Security Officer at Leibniz Institute for Astrophysics Potsdam
AnyDesk enables us to do things you wouldn’t believe would normally be possible. Our users love how quickly we can help them via Remote Support. Other solutions do not have the ability to carry out administrative tasks in the same way.
Chris Coombes, Senior Network Engineer at Bromsgrove School
If a technician has a problem anywhere in the world, IT at Sun Chemical can provide support via AnyDesk, even if they’re currently out and about.
Kai Neubauer, Head of Global IT Client Services for EMEA at Sun Chemical
AnyDesk's transfer speed and quality are excellent. We can work smoothly and without loss on the target systems.
Daniel Wernitz, Technical Manager at SPONTENT
Security and simplicity were our main concerns. All the times we've used AnyDesk in-house and remotely, the quality of the signal and the interaction was flawless.
William Foskett, IT Administrator at AutoForm
With AnyDesk, we can do our everyday graphics work without delays – almost in real time and with a high display quality.
Michael Linder, Head of Graphics at Wanzl GmbH & Co. KGaA
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