Your Onboarding Experience with AnyDesk

After purchasing an AnyDesk licence, you will receive an email with your login credentials. If you can't find the email in your inbox, make sure to check your spam folder.

Before using AnyDesk, make sure your device meets the minimum requirements to run the software. You can find a checklist here.

After you've made sure your system meets the minimum requirements, download and install the AnyDesk client on your device.

Using the credentials you've received by email, log in to my.anydesk.com. Then, go to the Licence tab. That's where you will find your licence key. Copy your key, open the AnyDesk client, and paste it to the Change Licence Key field. You can find a detailed step-by-step guide on how to do that here.

In some instances, the firewall may have to be modified to allow AnyDesk to establish connections. If that's your case, follow this guide to whitelist AnyDesk from your firewall.

We are always here to assist you and answer any questions you might have. If you need any support or guidance, just schedule a call with your personal Customer Success Manager, and they will be happy to help you.

Share this link with your team so they can set up AnyDesk on their devices, and you'll be ready to connect. Getting your whole team on board will reduce the number of questions about how to use AnyDesk and save valuable time for your IT department.