SolutionIT Uses AnyDesk to Support Critical Security Systems

About

SolutionIT managed security maintains IT security environments for its customers. The team of IT security specialists works continuously in 3 shifts to be able to intervene within minutes. Customers range from the industrial sector to particularly critical systems, such as government-level administration.

The Challenge

Reliable customer service in all situations

Remote Access is considered one of the most critical systems for solutionIT managed security. In the event of a cyberattack, solutionIT employees need secure and fast access to the relevant systems within minutes. This requires a stable and secure on-premises Remote Support Solution.

The Solution

Fast and efficient access to critical systems

The high quality and security of AnyDesk convinced the security specialists at solutionIT managed security. The solution can be hosted in-house and, thus, it is well protected. Within a very short time, the solution was rolled out to over 5,000 systems without any problems. Since then, there is hardly a process in which AnyDesk is not involved. AnyDesk can be used reliably for all security questions and issues customers might have.

The Result

Trusted Remote Support for all customer sectors

AnyDesk is available on demand around the clock. The Address Book allows target systems to be found quickly and organised in an ideal manner. On the customer side, the personalised Namespace directly creates trust. Support times are extremely low because AnyDesk is easy to use for both customers and IT administrators, and no additional training is required.