"I have no way of verifying to what extent software providers can access our data streams", Dionies explained. "After searching for a bit, we found AnyDesk with its in-house-solution, offering exactly what we were looking for." Ever since then, support technicians at the Leibniz Institute use AnyDesk Enterprise at four workstations at the same time to set up and maintain hundreds of the institutes computers, servers, switches, ports and much more. Sometimes people are still happy when someone from the support staff shows up in person,because face-to-face contact is important for a pleasant working atmosphere. But for most purposes, it's perfectly sufficient to remotely control the network devices from the IT centre using AnyDesk.
Mario Dionies is very satisfied with the autonomous software solution offered by AnyDesk Enterprise. "Currently, we use AnyDesk everywhere on our campus in Potsdam-Babelsberg. But we also plan to expand it so our colleagues can use it when they're out of the office and want to work from somewhere else."
No problem with a notebook and AnyDesk. And since recently, there is even also a mobile version of AnyDesk for iOS and Android, allowing remote maintenance and remote control via tablets or smartphones. Perfect for on the go. Mario Dionies is intrigued by this new location-independence, especially with regard to future use at the Leibniz Institute for Astrophysics Potsdam.
Since 2016, the AIP has been using AnyDesk Enterprise for remote maintenance of the institutes computers. "AnyDesk is unreservedly used throughout our network for the support of our devices", said Mario Dionies, the IT security officer at the institute. "Before we started using AnyDesk, user support was a very time-consuming task, a process we wanted to speed up and simplify using remote software."