Case Study: solutionIT managed security

SolutionIT Uses AnyDesk to Support Critical Security Systems

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About

SolutionIT managed security maintains IT security environments for its customers. The team of IT security specialists works continuously in 3 shifts to be able to intervene within minutes. Customers range from the industrial sector to particularly critical systems, such as government-level administration.

The Challenge

Reliable customer service in all situations

Remote Access is considered one of the most critical systems for solutionIT managed security. In the event of a cyberattack, solutionIT employees need secure and fast access to the relevant systems within minutes. This requires a stable and secure on-premises Remote Support Solution.

"AnyDesk is integrated into all our work processes and is used everywhere, whether in the military or industrial sector or in government-level administration. AnyDesk is accepted and considered secure by all industries and customers."

Stephan Lehniger, Managing Director at solutionIT managed security

The Solution

Fast and efficient access to critical systems

The high quality and security of AnyDesk convinced the security specialists at solutionIT managed security. The solution can be hosted in-house and, thus, it is well protected. Within a very short time, the solution was rolled out to over 5,000 systems without any problems. Since then, there is hardly a process in which AnyDesk is not involved. AnyDesk can be used reliably for all security questions and issues customers might have.

The Result

Trusted Remote Support for all customer sectors

AnyDesk is available on demand around the clock. The Address Book allows target systems to be found quickly and organized in an ideal manner. On the customer side, the personalized Namespace directly creates trust. Support times are extremely low because AnyDesk is easy to use for both customers and IT administrators, and no additional training is required.

High security standards

No other solution can offer comparable security standards

Stability and reliability

Fast integration into all processes and always reliable in continuous operation

Custom Client

Custom Namespace for quick identification for customers

Ease of use

High user and customer acceptance due to an intuitive user experience

Facts & Figures

15

employees with access to AnyDesk

5,000

systems

24/7

customer service

What's next?

Simply download the full PDF or contact us, if you have questions:

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